Effective Date: December 1, 2023

The Poly B Plumbing Guys (“we,” “our,” or “us”) are committed to protecting your privacy and safeguarding your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, email address, and phone number

Service Details: Information related to your plumbing needs, property details, and service history

Payment Information: Billing address and payment details (such as credit card information)

Communication Records: Emails, text messages, calls, and other interactions with our team

We collect this information directly from you when you request a quote, book a service, or interact with us online, by phone, or in person.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

Your personal information is used to:

Deliver plumbing services and complete your requests

Schedule appointments and provide service updates

Process payments and issue invoices

Send relevant service information or promotions (only with your consent)

Meet legal and regulatory requirements

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

4. Sharing Your Information

We only share your personal information when necessary, including:

Service Providers: Trusted third parties who help us operate (e.g., payment processors, scheduling systems)

Legal Compliance: When required by law or legal process

Business Changes: In the event of a merger, sale, or business transfer

We do not sell, rent, or trade your personal information.

5. Data Security

We take appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized.

7. Your Rights

Under Alberta’s PIPA, you have the right to:

Request access to your personal information

Request corrections to inaccurate or incomplete data

Withdraw consent for certain uses of your information

File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. These tools collect non-identifiable data about how you interact with our site. You can adjust your browser settings to disable cookies if preferred.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

The Poly B Guys
📞 (403) 257-6934
📧 [email protected]

If your concerns are not resolved, you may contact:

Office of the Information and Privacy Commissioner of Alberta
10555 48 St SE #141, Calgary, AB T2C 2B7
📞 1-403-257-6934
🌐 https://www.thepolybguys.ca